Support

How can we help?

Find answers below or reach out directly. We usually respond within 24 hours.

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For anything not covered below, reach out directly.

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Response time

We aim to respond to all support emails within 24 hours on business days. For urgent issues, include URGENT in your subject line.

Frequently asked questions

Oprel is an AI desktop agent that controls your mouse and keyboard to complete tasks on your computer, just like a human would. You describe what you want in plain English, and Oprel figures out the clicks, keystrokes, and navigation needed to get it done across any desktop application.

Yes. Oprel has a three-layer safety system: the Governor blocks dangerous command categories outright, the Safety Guard classifies every action by risk level and pauses for your approval on anything ambiguous or risky, and Hard Blocks permanently prevent a set of critical actions like formatting drives or deleting system files. These cannot be overridden.

Every screenshot is processed locally on your device by the Privacy Sieve before anything is sent to the AI. The Privacy Sieve uses 30+ regex patterns and OCR to detect and mask personally identifiable information such as emails, passwords, card numbers, and IDs. The AI model never sees your raw screen data.

Any desktop application. Oprel works at the screen level, not via APIs, so it works with any app you can see on your screen regardless of whether that app has an integration or automation layer.

Oprel currently supports Windows and macOS.

Tools like Zapier connect apps via APIs and only work where integrations exist. Oprel works directly on your desktop the way a human does. It can use any app, navigate any UI, and handle workflows that have no API at all.

Yes, at any time. You can cancel a task instantly, deny any pending action, or simply move your mouse or type. Oprel detects human input and pauses immediately.

Oprel is currently in private beta. Join the waitlist at getoprel.com/waitlist to get early access when we open the next cohort.

See our full pricing at getoprel.com/pricing. We offer a free tier and paid plans starting at $29/month.

Email us at support@getoprel.com with as much detail as possible, including what you were doing, what happened, and your operating system. Screenshots or screen recordings are very helpful.